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Warranty Policy
NADDOD ensures that the products have gone through fully strict quality control from the purchase of raw materials to the entire manufacturing process.
NADDOD provides a non-transferable serviceable warranty and lifetime technical support to the purchaser of NADDOD hardware products purchased on NADDOD's website.
NADDOD warrants to the original end customer of its products specified below that its products are free from defects in material and workmanship affecting form, fit, and function. All such products sold will work in the application specified at the time of purchase and will meet the datasheet specifications as found on NADDOD' website or otherwise provided by NADDOD. Any claim alleging that any product fails to conform to the foregoing may be made only by the customer who purchased such product, while such customer owns such product, and while the product remains within the serviceable lifetime period. NADDOD, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by NADDOD to be defective. Some systems that use naddod products may be allowed to operate outside of the system manufacturer's published settings, but naddod does not cover failure in these circumstances.
NADDOD reserves the right to substitute functionally equivalent new or serviceable used parts. This warranty covers only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or improper operation or repairs made by anyone other than NADDOD or an NADDOD authorized third-party service provider.
Warranty Limitation
Warranty Period
Warranty Procedure
Warranty Limitation
Free Warranty Items
During the warranty period, Naddod' warranty only covers defects caused by normal use and logistics damage, quality problems, etc. And we will pay for the roundtrip freight for the warranty items.
Free Warranty Exclusions
1. The products have exceeded the warranty period.2. Damage caused by unauthorized disassembly, modification and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.
4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.
5. Please note that customized product Orders may only change or cancel before the time we begin manufacturing unless approved.
Warranty Period
Optical Transceivers & Cables
Transceivers
AOCs & DACs
30 Days Free Return
1 Years Free Replacement
3 Years Warranty
Notes
Operations such as canceling, modifying, or deleting an order must be performed before the order starts production. If a customized order has entered the production process, it cannot be canceled.
Please make sure the package and appearance of the products are intact before returning.
Switching
Enterprise Switches
Datacenter Switches
30 Days Free Return
30 Days Replacement (Non-quality issues excluded)
3 Years Warranty
Notes
Operations such as canceling, modifying, or deleting an order must be performed before the order starts production. If a customized order has entered the production process, it cannot be canceled.
Please make sure the package and appearance of the products are intact before returning.
Fiber Optical Cables
Patch Cords
Pigtails
Connect Asscessaries
30 Days Free Return (Non-quality issues excluded)
30 Days Free Exchange
1 Year Warranty
Notes
Operations such as canceling, modifying, or deleting an order must be performed before the order starts production. If a customized order has entered the production process, it cannot be canceled.
Please make sure the package and appearance of the products are intact before returning.
Customized Products
Customized Products
1 Year Warranty
Life-time Technical Support.
Notes
Operations such as canceling, modifying, or deleting an order must be performed before the order starts production. If a customized order has entered the production process, it cannot be canceled.
Warranty Procedure
Regular Products
Audit
Pack to us
Acceptance
Inspection
Inspection
Maintenance
Audit